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COUNTERFEIT SHURE PRODUCTS![Counterfeit Shure Products]() Shure cautions against Counterfeit Earphones.From Shure's Website:
Customer's Question:
"I have heard reports of counterfeit Shure products being sold on the Internet. Is it true? How can I avoid being sold a counterfeit Shure product?"
Shure's Answer:
"It is true. There are Shure counterfeit products being sold on the Internet and in stores. Any company that has a brand known around the world is subject to counterfeit goods; examples include Sony, Rolex, Hermes, Coach, Levi's. Shure has an ongoing worldwide effort to find and stop entities that produce counterfeit Shure products, and to remove counterfeit goods from being sold on the Internet. It is an effort that never ends.
To protect yourself, we recommend these steps:
1) Purchase from a dealer that buys directly from Shure.
Earphone Solutions is an Authorized Shure Retailer - You may verify it by calling Shure at 1-800-516-2525
2) To get an idea of typical selling prices for the Shure product that interests you, look at mail order catalogs and visit local music stores or audio electronic stores. If the price you find online is much lower than the catalogs or the stores, be cautious as the product might be counterfeit.
3) Be very careful when purchasing a Shure product via Ebay or other online auction sites. Though there are many honest individuals and legitimate dealers selling genuine Shure products on such sites, there are also many people selling counterfeit Shure products. Again, if the price seems too good to be true, be suspicious."
Customer's Question:
"Does Shure authorize sellers to sell on Ebay? I saw earphones for less than $20 with the Shure name on them."
Shure's Answer:
"Authorized Shure Dealers agree NOT to auction or resell Shure earphones on eBay or any other auction website.
We cannot guarantee that an item found on an auction website is a genuine Shure product, or that it is in fact a new unit with all accessories and full factory warranty.
Shure has received many complaints from consumers who have purchased our products through illegitimate online resellers and/or auction sites. These include but are not limited to:
-- The seller substitutes a different Shure model than the one ordered (E3 for E3c, for example), which may be a different color or include different accessories.
-- The seller ships a unit that has been opened and used, with sleeves that have been worn.
-- The seller offers an item that is not a Shure product at all. One auction offered "Shure Metal Inner Earphones*Refund Guaranty" which turned out to be a pair of inexpensive earbuds on which the Shure logo had been added electronically.
-- The seller does not offer any option for a refund if the buyer is not satisfied for some reason. In such cases the seller will often tell the buyer that Shure will issue a refund directly. Unfortunately, Shure does not issue refunds for products purchased from a reseller; only the reseller can refund your money. Shure has no business relationship with an unauthorized reseller, so we are unable to intervene on your behalf in the event that your transaction is unsatisfactory.
We encourage consumers to be especially vigilant when purchasing Shure products online. Be certain that you know exactly what it is that you are buying, what the terms of sale are, and what the seller's return policy is. Compare the seller's product photographs to those on Shure's website.
Earphone Solutions Authorized Shure Retailer status may be verified by calling Shure at 1-800-516-2525
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