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If you are not completely satisfied you can return your earphones within 30 days of your order date.
NON-RETURNABLE ITEMS: all accessories and eartips, Sennheiser, Denon, H2O products and headphones over $600.
REFUNDS: once we receive the product and inspect it, we will credit your card for the purchase amount less 15% restocking fee or $15 whichever is greater. Original shipping cost is non-refundable.
NO restocking fees on exchanges of returnable items for an item of equal or greater amount.
- Why do we charge restocking fee? - We charge this fee because we do not sell open items since these go inside your ear canal. This fee will cover all processing expenses from the manufacturer. That is how we guarantee you a fresh, brand new, factory sealed product every time. Orders shipped with free shipping, the credit will be deducted $7.95 or the original shipping cost, whichever is greater.
EXCHANGES: If you exchange for another item of same or greater amount, the restocking fee will be waived entirely. If the item you want is of a lower amount than the original purchase, the restocking fee will only apply on the difference. Limit of 2 consecutive exchanges for each original order.
Warranty replacements after 30 days of the purchase date are handled directly by the manufacturer.
Within 30 days of your order date, please send us an email to start the return process and we will send you an email with the RA#, return address and all other instructions necessary to return your product.
Include in your email:
- Your name, phone number, email, order number
- Returned items
- Return Reason: upgrade, defective product, did not like it, etc.
- EXCHANGE (within 30 days of your purchase date - no restocking fee - limit of 2 exchanges)
- REFUND (within 30 days of your purchase date - restocking fee of 15% applies)
- Warranty Replacement (within 30 days of your purchase - after that please contact the manufacturer)
- Desired exchange product in case of exchange
- Any additional comments
Within 30 days of your order date, please fill out this form to start the return process and we will send you an email with the RA#, return address and all other instructions necessary to return your product.
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- 7575 Kingspointe Pkwy | Orlando, FL 32819
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