RETURN POLICY![Return Policy]() Simply put: if you are not satisfied we will give your money back* (exceptions apply - see details).We stand 100% behind the products we sell because we have total confidence in the lines we carry. Top Quality Products from Top Quality Manufacturers with Our Every-Day Low-Price Guarantee.
The following items are non-returnable:- Opened packs of sleeves
- Products marked "Non-returnable"
 - Custom Sleeves and Custom Earphones
- All other small accessories
In-Ear Earphones Return Policy- Shure SCL5, SCL4, SE420, SE310, SE530, SE530-PTH, Westone UM2, Westone 3 and UE Triple.fi
- You have 30 days, from the date you place your order, to return the earphones. Your refund will be for the purchase amount less original shipping/handling cost, less a 15% restocking fee (NO restocking fees on exchanges for an item of equal or greater amount) per set to cover shipping to and from the manufacturer and any other fees for replacement for a brand new unit, as we do not sell open items.
- All other models
- You have 30 days, from the date you place your order, to return the earphones. Your refund will be for the purchase amount less original shipping/handling cost, less a flat $25.00 restocking fee (NO restocking fees on exchanges for an item of equal or greater amount) per set to cover shipping to and from the manufacturer and any other fees for replacement for a brand new unit, as we do not sell open items.
Example:
- Earphone = $150.00 + $7.95 shipping
In case of a return for refund: $150.00 - 15% = $127.50
In case of an exchange => credit of $150.00 towards another set of earphones.
REFUNDS: once we receive the product and inspect it, we will credit your card for the purchase amount less original shipping/handling cost and any applicable restocking fees as outlined above.
EXCHANGES: if the item you want is of a lower amount than the original purchase, the restocking fee will only apply towards the difference. If you exchange for another item of same or greater amount, the restocking fee will be waived entirely. Only the original shipping cost will not be credited. In case of exchange, please INCLUDE A NOTE specifying the NEW item you want.
Returned items must be in original condition including all supplied accessories. Merchandise purchased from Earphone Solutions is sold in its original factory packaging, with all contents as supplied to us by the manufacturer.
Products initially sold with FREE shipping: the credit amount will be reduced by the original cost of shipping or $7.50, whichever is greater, and any applicable restocking fee outlined above.Instructions:- Please DO NOT return the product to the manufacturer
- Within 30 days of your order date send us an email to Returns@EarphoneSolutions.com and request an RA number. Please include your Order or Invoice number and/or your name.
- Please keep the original packaging and accessories to return with the item and place the manufacturer's box into a shipping box
- For your protection, we recommend that you use UPS or FEDEX Insured for shipment. Earphone Solutions cannot be responsible for lost or damaged packages. Please mark the outside of the shipping box with the Return Authorization Number (RA N. _____). Boxes without an RA number marked on the outside of the box will not be accepted.
- At the time of your request, we will provide you with the return address.
RefundsWe will notify you via e-mail of your refund once we have received, inspected and processed the returned item.
* No more than 2 consecutive returns will be allowed.
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